Refunds and Exchanges on jewellery

If you wish to return an item for refund or exchange, please email hello@hannahweston.com within 7 days of receiving the item stating your order number. The piece(s) being returned must arrive back at Hannah Weston Jewellery within 30 days of purchase.

*Please note the following items are non-returnable for refund or exchange unless they are found to be faulty - should this be the case, please send photographs of the fault in your email:

Earrings

Personalised or commissioned pieces

Sale items

Limited edition pieces

⬡

Items being returned should be in the original packaging in an unworn condition. On receipt of your return, pieces will be inspected and once found in a satisfactory condition, the value of the piece will be refunded. We regret that the postage cannot be refunded, Hannah Weston Jewellery is a small independent business and appreciates your understanding on this.

Refunds and Exchanges on workshop purchases

All workshop bookings are final and non refundable unless cancelled by Hannah Weston Jewellery. In the event of extenuating circumstances you may be able to reschedule your booking with advanced notice. If you wish to request a refund or exchange to a different workshop please email hello@hannahweston.com as soon as possible stating your order number and reason for exchange.

Should you not be able to attend a workshop for reasons of illness, Hannah Weston Jewellery will do their best to accommodate a change of date. Please email hello@hannahweston.com as soon as possible. Hannah Weston Jewellery will take all reasonable steps to ensure a place is transferred but cannot be held responsible where correspondence goes unanswered. In this specific situation, an option to transfer workshops will be held for a maximum of 6 months from the date of the ticket purchase after which no refund or exchange will be granted.